This document outlines the scope and limitations of support for Odin products.
During the term of your subscription to Odin Software, Odin will provide expert level guidance and troubleshooting to you in connection with questions and issues arising from the installation, configuration, and use of Odin Software; bug fixes and issue resolution; and access to Major and Minor Releases (as defined below) of the Odin Software.
Supported Versions: Odin will provide Support only for the versions of the Product specified in the Product Documentation or as specified at the time of purchase. Changes to supported versions will be announced in advance through notifications sent by Email and as posted on the Odin website.
End of Life: Odin will keep an up to date list of supported versions and End-of-Life schedules on the Odin Support site: http://www.odin.com/support/policies/lifecycle/.
New Versions – 3rd Party Software: For 3rd Party Software, as new source releases of the Software may become available continuously, Odin will support some or all of these versions at Odins’ discretion. When a new version becomes supported by Odin, Odin will announce such coverage in the Release Documentation for the Odin Product in use (Plesk, Virtuozzo, Service Automation Products, etc.) Example: http://www.odin.com/products/plesk/documentation/
Platforms Supported: Odin supports use of our products only on the platforms (hardware and Operating Systems) specified in the Release Documentation for each Odin Product. Odin will maintain a list of these platform requirements, for each product, on the Odin Support site: http://www.odin.com/support/docs/.
On this page you should select the specific Odin Product and corresponding Installation Guide where you will find the system requirements for the Product.
The following are excluded from Odin Support obligations: