The following information is intended to help Odin Partners to better plan Odin Service Automation administration, operation, and maintenance, and to keep all related systems and components up-to-date.
For Odin Service Automation (OSA), Odin will provide software patches and accept technical support requests for (a) the then-current major OSA version and the immediately preceding major OSA version or (b) the 12 months following each major OSA release – whichever is longer.
The major version is defined by the first and second digits in the version number. For example, PBA 5.4 and PBA 4.4 have different major versions, the same way that POA 5.4 and POA 5.3 have different major versions, whereas POA 5.4.1 and POA 5.4.2 have the same major version (POA 5.4).
Below are definitions of key terms used in the Service Automation lifecycle:
This is the period when a new product version may be ordered and fulfilled. During the GA of a new release, some applicable offerings of the previous release will be phased out. During GA, Odin will provide the following:
The EOL is the date when technical support and product downloads are no longer available. Technical support is limited to information contained in the Odin Knowledge Base and Support Forums. If the issues cannot be corrected through these methods, then an upgrade or migration to the latest version is recommended.
Effective on the EOL date, the following will no longer be available:
The table below describes when specific versions of Service Automation were released and when patches/support will no longer be available. If you are affected by one of the below dates, customers are encouraged to upgrade to a supported Service Automation version.
|Product||Support Status||Release Date||EOL and End of Support Date|
|Odin Automation Premium 7.0||Supported||July 6, 2016|
|Odin Service Automation (OSA) 6.0||Supported||March 12, 2015||Expected, end of 2016|
|Parallels Automation 5.5||Not Supported||July 26, 2013||July 6, 2016 (at the time of OA Premium 7.0 release)|
|Parallels Automation 5.4||Not Supported||May 12, 2012||March 12, 2015 (at the time of Odin Service Automation 6.0 release)|
|Parallels Operations Automation (POA) 5.3||Not Supported||November 8, 2011||July 26, 2013 (at the time of POA 5.5 release)|
|Parallels Business Automation (PBA) 5.1||Not Supported||July 27, 2011||July 26, 2013 (at the time of PBA 5.5 release)|
|Parallels Operations Automation (POA) 5.2 and Older||Not Supported||May 12, 2012 (at the time of POA 5.4 release)|
|Parallels Business Automation (PBA) 5.0 and Older||Not Supported||May 15, 2012 (at the time of PBA 5.4 release)|
Indicates the recommended Service Automation version
Service Automation integrates with several related components – some developed by Odin and some by third parties. The Knowledge Base article below will help you determine the support status and lifecycle of many related components: