Course Catalog

Discover our course offerings through the catalog below. You can choose just the courses you’re most interested in, or you can take all the courses required to qualify for a specific certification. Once you’ve chosen your course(s), learn how to register.

Please note that all courses are offered in English only.

Questions? Contact an Odin training team member.

To receive an Odin Cloud University certification, you must take and pass all courses listed for that level through onsite, online, or open enrollment training.

Automation – Associate Level

Training Options Location/Duration/Capacity

  1. Customer Service Role-BasedOnsite training, 16 hours, up to 7 users
    Online training, 8 hours, up to 12 users

    Course materials: Student’s Guide

    Summary: You’ll learn how to manage service provider customers, including common requests, account management, subscription and service provisioning assistance, and other related customer maintenance and support assistance.

    Training is meant for: Customer-facing personnel who assist customers via phone, email, store, etc. Personnel are not required to have a technical background, and they are not assumed to be responsible for day-to-day management of the Odin Service Automation platform.

    Module 1: Odin Service Automation (OSA) Essentials

    • Brief introduction to the OSA system, accounts, and users structure and hierarchy.
    • Service provisioning components.
    • Online store structure.
    • Introduction to order processing flow and financial documents.
    • Subscription basics including billing and lifecycle.
    • Managing tasks and events in OSA.
    • Using OSA system tools for monitoring.

    Module 2: Managing Accounts and Subscriptions in the Customer Control Panel

    • Introduction to account management via the Customer Control Panel.
    • Configuring payment methods and monitoring financial documents.
    • Managing domains - registration, transfer, adding hosting services on domains, etc.
    • Subscription management, including upgrades, renewals, etc.

    Module 3: Service Operations in the Provider Control Panel

    • Modifying and monitoring customer accounts, transferring customers between resellers.
    • Subscription management, including changing and cancelling subscriptions, transferring between customers, etc.
    • Billing management to apply credit terms, explain billing concepts, etc.
    • Managing notification options in the system.

    Module 4: Support Activities

    • Introduction to help desk tools available.
    • Overview of a support ticket lifecycle.
    • Basic order, payment, and task troubleshooting on common customer requests.
    • Overview of most common customer requests and tasks.

    Prerequisites
    Prior to attending this course, you must complete the following online training:

    • Introduction to Odin Service Automation, 12-part curriculum of eLearning courses
  2. Finance Role-BasedOnsite training, 8 hours, up to 7 users
    Online training, 4 hours, up to 12 users

    Course materials: Student’s Guide

    Summary: You’ll learn how to manage finance operations in Odin Service Automation (OSA), including common tasks, account management, sales and financial settings, and other related finance reporting activities.

    Training is meant for: Finance or billing personnel. Personnel are not required to have a technical background, and they are not assumed to be responsible for day-to-day management of the Odin Service Automation platform.

    Module 1: Finance Essentials

    • Brief introduction to the OSA system, accounts, and users structure and hierarchy.
    • Managing orders and financial documents in the system.
    • Identifying and troubleshooting order processing issues.
    • Payment processing configuration and settings.

    Module 2: Financial Operations

    • Managing payment options including adding and applying payments, charging credit cards, payment reversal, etc.
    • Operating refunds, credit memos, and processing charge-backs.
    • Day-to-day billing processes and tasks.
    • In-depth review of OSA financial reports.

    Module 3: Advanced Operations

    • Configuring sales and financial settings, including credit and service terms, customer classes, etc.
    • Managing the fraud screening workflow.
    • Configuring and assigning taxes.

    Prerequisites
    Prior to attending this course, you must complete the following online training:

    • Introduction to Odin Service Automation, 12-part curriculum of eLearning courses.
  3. Product Management/Marketing Role-BasedOnsite training, 8 hours, up to 7 users
    Online training, 4 hours, up to 12 users

    Course materials: Student’s Guide

    Summary: You’ll learn how to manage marketing operations in Odin Service Automation (OSA), including common tasks, the product development process, billing models, creating service offerings, configuring service templates and plans, and discounts/promotions, etc.

    Training is meant for: Product development/marketing personnel. Personnel are not required to have a technical background, and they are not assumed to be responsible for day-to-day management of the platform.

    Module 1: Introduction

    • Brief introduction to the OSA system, accounts, and users structure and hierarchy.
    • Accessing the OSA control panel and online store.
    • Subscribing to service in the online store and reviewing subscription lifecycle.

    Module 2: Product Development Essentials

    • Reviewing the components of an offering, including resources, service gates, service templates, and service plans.
    • Configuring billing and subscription options in an offering.
    • Using the plan creation wizard to create and publish service plans.
    • Creating basic products that include general parameters, billing options, and subscription periods.

    Module 3: Service Offer Configuration

    • Reviewing general configuration of service plans – terms and conditions, service and credit terms.
    • Cancellation of customer subscription and refunds.
    • Identifying specifics of domain and SSL certificate offerings – provisioning workflow, plug-ins, service templates and plans.
    • Upselling domains and SSL certificates.
    • Reviewing channel management in OSA – creating reseller service template and plan.
    • Offering external services through the Dummy gate.
    • Developing advanced service offering – adding resource rates and tiers.
    • Configuring bundled (composite) resources into service plans.
    • Advanced operations – switching plans and resources.
    • Reviewing aspects of service plans changing – synchronizing customer subscriptions.
    • Managing the online store via usage scenarios and screens.
    • Publishing products in the online store.

    Module 4: Marketing Operations

    • Offering trial services and upgrading trial subscriptions to paid.
    • Configuring discounts and promotions.
    • Using OSA tools for creating campaigns.

    Prior to attending this course, you must complete the following online training:

    • Introduction to Odin Service Automation, 12-part curriculum of eLearning courses.
  4. Sales Role-BasedOnsite training, 8 hours, up to 7 users
    Online training, 4 hours, up to 12 users

    Course materials: Student’s Guide

    Summary: You’ll learn how to manage sales operations in Odin Service Automation (OSA), from common tasks, the purchase flow, purchasing options, order management, payment management, and overall account management, etc.

    Training is meant for: Sales/sales support personnel. Personnel are not required to have a technical background, and they are not assumed to be responsible for day-to-day management of the platform.

    Module 1: Sales Essentials

    • Brief introduction to the OSA system, accounts, and users structure and hierarchy.
    • Accessing OSA control panel and online store.
    • Managing the service purchase flow within the online store and Provider/Reseller/Customer Control Panel.
    • Service plans and other purchasing configuration and options.
    • Financial documents and customer balance.

    Module 2: Sales Agent Operations

    • Managing orders including order types, statuses, and queues, etc.
    • Managing and monitoring payment processing and statuses.
    • Refund overview.
    • Subscription and customer management and lifecycle.
    • Sales reporting options.

    Module 3: Advanced Sales Operations

    • Configuring and managing sales and financial settings – credit and service terms, customer classes, statement cycles, etc.
    • Overview of the fraud screening mechanism.
    • Creating product discounts and promotions.
    • Reviewing taxation in Business Automation – tax rates, zones, and rules.
    • Integration with EZTax solution.

    Prerequisites
    Prior to attending this course, you must complete the following online training:

    • Introduction to Odin Service Automation, 12-part curriculum of eLearning courses.

Automation – Professional Level

Training Options

  1. Business Automation AdministrationOnsite training, 16 hours, up to 7 users
    Online training, 8 hours, up to 12 users

    Course materials: Student’s Guide

    Summary: You’ll learn how to administer a highly-scalable, multi-server, multi-platform environment, using Business Automation. You’ll learn about the product’s features, functions, configuration, and maintenance, with step-by-step instructions. You’ll also participate in extensive hands-on lab training, where you’ll be able to practice administering business-related aspects of the hosting service provider operations.

    Training is meant for: Hosting service provider and reseller staff responsible for system and business administration, accounting, and partner management based on the Business Automation solution, including initial configuration, integration with external provisioning systems, and day-to-day operations dealing with accounts, billing documents, service templates, service plans, subscriptions, and resources.

    Module 1: Product Overview

    • Brief introduction to the system infrastructure and its integration with external provisioning systems.
    • Security components: accounts, users, roles, and privileges.
    • User interface.
    • Provisioning concepts based on resources, service templates and plans, subscriptions, and order processing.
    • Billing system: documents, billing models, resource billing, and provisioning.
    • Payment processing: processing centers, payment systems, and payment methods.
    • Walk-through of a sample process, including purchase of a service, billing, provisioning, and management.

    Module 2: General System Configuration

    • Introduction to management features provided by control panel.
    • Setting up provisioning infrastructure.
    • Configuring credit terms and service terms.
    • Product configuration settings: service templates, resources, and service plans.
    • Configuring price components, discounts, promotions, and taxes.
    • Setting up the e-commerce online store.
    • Specifics of domain and license offerings.

    Module 3: Operations Management

    • Transferring customers between resellers.
    • Transferring subscriptions between customer accounts.
    • Order processing automation.
    • Order flow, order flow templates, order types, order handlers, and order queues.
    • Subscription management: properties, daily billing process, and upgrades and downgrades.
    • Event management.
    • Notification types, methods, and templates.
    • Customer care by means of both individual and mass operations.
    • Setting up and operating a trouble-ticket-based help desk system.

    Students should be familiar with:

    • Principles of hosting services.
    • Principles of accounting and billing of hosting services.

    It will also be helpful to be familiar with:

    • Operations Automation
  2. Operations Automation AdministrationOnsite training, 8 hours, up to 7 users
    Online training, 4 hours, up to 12 users

    Course materials: Student’s Guide

    Summary: You’ll learn how to administer a highly scalable, multi-server, multi-platform environment using Operations Automation. You’ll learn about the product’s features, functions, configuration, and maintenance, with step-by-step instructions.

    Training is meant for: Hosting service providers and reseller staff responsible for system and business administration, accounting, and partner management including initial configuration, integration with external hosting systems, and day-to-day operations dealing with accounts, resources, service templates, and subscriptions provisioned on various external provisioning systems.

    Module 1: Operations Automation Concepts

    • Brief introduction to Operations Automation.
    • Overview of the managed services – hosted DNS, web, email and collaboration services.
    • Introduction to the APS.
    • Security components: accounts, users, roles, and privileges.
    • User interface.
    • Provisioning concepts based on resource classes, resource types, service templates, and subscriptions.
    • Provisioning methods and flow.

    Module 2: Infrastructure Management

    • Operations Automation infrastructure overview – system hosts and service nodes, backnet and frontnet.
    • Managing service nodes through the service node roles.
    • Managing supported services through the hosting modules.
    • Managing applications installed on service nodes.
    • Managing different types of clusters supported in Operations Automation.
    • Extending node’s role by installing additional packages.
    • IP management – IP pools, IP addresses, assigning pools to service nodes.
    • DNS management – supported DNS servers and operations.
    • Windows Hosting Infrastructure – deploying Active Directory domain and Windows Provisioning Engine.

    Module 3: System Maintenance

    • System configuration and customization: system properties and Customer Control Panel.
    • Backup and restore tools.
    • Task management – background and periodic tasks, dependencies between tasks, logging facilities.
    • Event management – default and customer event handlers.
    • Notification management – mail and HTTP subscriptions, subscribing to notifications.
    • Monitoring tools.
    • Troubleshooting tools.

    Students should be familiar with:

    • Foundational knowledge of Linux and Windows (depending on your platform)
    • Basic knowledge of hosted applications
    • Basic knowledge of Linux and Windows command-line utilities
    • Principles of networking technologies
    • Domain Name System
  3. Service Automation for APS DevelopersOnsite training, 12 hours, up to 10 users
    Online training, 8 hours, up to 12 users

    Summary: This course provides an overview of integrating a cloud service into Odin Service Automation (OSA) through APS, including all the necessary OSA concepts that any APS developer needs to know and understand for package design.

    Training is meant for: Hosting service providers and ISVs, anyone involved in APS packaging in a technical role including package design, coding, etc.; and those who want to get started with writing code/implementing APS packages.

    Prerequisites: Basic understanding of the hosting/service provider industry.
    Solid developer background, preferable experience with PHP and JavaScript; or alternatively, several years of experience with scripting and/or OOP.

    Module 1: Course Introduction

    • What Are the Roles in the APS Ecosystem?
    • The Flow of Access and Money
    • Service Provider Tools
    • What Is Odin Service Automation?
    • What Is APS?

    Module 2: Customer Experience

    • Using Control Panel

    Module 3: Subscription Breakdown

    • Subscription
    • Service Plan: Business Layer
    • Service Template
    • Resources
    • APS-specific Resource Classes
    • APS Application Resource Model

    Module 4: Platform at Glance: Technical Aspects

    • Components
    • Synchronization with Cloud Service
    • APS Application Deployment
    • Deployment Documentation

    Module 5: Making an Advanced Product

    • Business Model Analysis
    • Resource Rates
    • Parameters: Measurable and Controlled By
      • Additive Resources
      • Composite Resources
    • Resource Upgrade
    • Service Plan Switch

    Module 6: Subscription Life Cycle

    • Service and subscription life cycle
    • Provisioning in Odin Service Automation
    • Subscription provisioning
    • Life Cycle Review
    • Suspend, Resume, and Remove
    • Daily Billing

    Module 7: Growing Business

    • Reseller Concept
    • Service Syndication
  4. Introduction to APS Coding (Part 1)Onsite training, 24 hours, up to 7 users
    Online training, 12 hours, up to 12 users

    Course materials: Student's Guide

    Summary: You'll learn to develop, package, and deploy simple APS applications through the Odin Service Automation (OSA) platform according to the requirements and resource model provided.

    Training is meant for: Those who possess basic knowledge about the OSA platform and want to learn how to package applications for OSA.

    Students must have: Solid developer background, preferably experience with PHP and JavaScript; or alternatively, several years of experience with scripting and/or OOP. Odin Service Automation knowledge at least equal to the "Service Automation for APS Developers" course.

    Course contents:

    • Introduction
    • Request Processing Flow
    • Package Breakdown
    • Application Coding Basics
    • Working with External Service API
    • APS UI Overview
    • Views and Widgets
    • Build and Deploy Package
    • Working with Model
    • Modifying Resources
    • Working with Local Data Source
    • Working with Remote Data Source
    • Package Upgrade
    • Certification
  5. Introduction to APS Coding (Part 2)Onsite training, 32 hours, up to 7 users
    Online training, 16 hours, up to 12 users

    Course materials: Student's Guide

    Summary: You'll learn to develop, package, and deploy a prototype of a production APS application through the Odin Service Automation (OSA) platform. You will also become familiar with the best development and troubleshooting practices available to an APS developer.

    Training is meant for: Those who have attended the "APS Coding (Part 1)" training; coders/developers who are (or will be) coding APS 2 packages at an ISV, or a SI or service provider.

    Students must have: Experience and knowledge of APS coding equivalent to the "Introduction to APS Coding" course, which includes the "Service Automation for APS Developers" course. In addition, we recommend at least two years of professional development experience, preferably with experience in:

    • JavaScript/HTML5
    • PHP scripts
    • XML & REST

    Topics covered:

    • Introduction
    • Security Basics
    • Using APS API
    • Automated Deployement
    • Async Provisioning
    • Troubleshooting
    • Application Counters
    • Integration with Service Users
    • Custom Operations
    • Using Wizards
    • Security Features
    • Event Management
  6. Plesk AutomationOnsite training, 16 hours, up to 7 users
    Online training, 8 hours, up to 12 users

    Course materials: Student's Guide, Lab Guide

    Summary: You'll learn how to configure and maintain the Plesk Automation (PA) system to suit your individual business needs.

    Training is meant for: Front-line personnel, operations and administrators who perform deployment and maintenance of PA. These personnel are required to have a technical background, and they are assumed to be responsible for the day-to-day management of the platform.

    Module 1: Introduction

    • Product Overview

    Module 2: PA Fundamentals

    • Business Model
    • Accounts and Users
    • Billing Solutions
    • Hosting Data Transfer

    Module 3: PA Deployment and Configuration

    • Installation
    • Initial System Configuration

    Module 4: Subscription Maintenance

    • Subscription Upgrade
    • Maintenance Tasks

    Module 5: PA Billing Installation and Configuration

    • Install PA Billing
    • PA Billing Initial Configuration
    • Subscription Operations

    Module 6: Reseller Management

    • Reseller Account Configuration
    • Reseller Operations

    Prerequisites:

    • Principles of Linux/UNIX or Windows administration (depending on your platform)
    • Internet hosting technologies, tasks, and procedures, including:
      • Principles of hosting services
      • Principles of networking technologies
      • Principles of database management
  7. Microsoft Cloud Solution ProviderOnsite training, 8 hours, up to 7 users
    Online training, 4 hours, up to 12 users

    Course materials: Student's Guide, Lab Guide

    Summary: You’ll learn to deploy, configure, sell and maintain the Microsoft Cloud Solution Provider (CSP) services through the Odin Service Automation (OSA) platform.

    Training is meant for: Product Managers, Solution Architects, Operations Management, Technical Support (Tiers 1 & 2)

    Module 1: CSP Overview

    • Overview of the MS CSP program and available features (offers)
    • Syndication and CSP
    • Microsoft Online Portal for customers
    • CSP integration API

    Module 2: Integration with OSA

    • Integration overview - automating CSP services provisioning via the APS 2.0 technology
    • Integration workflow - subscribing a customer to the CSP services in OSA
    • Customer scenarios in an OSA-enabled environment - delegating domain(s) to Microsoft, creating service users in OSA Customer Control Panel, assigning and removing licenses to/from users

    Module 3: CSP Module Deployment and Configuration

    • Deployment overview - architecture of the CSP APS application deployment, stages of deploying the CSP APS application, creating the gateway site and the gateway application
    • Operations Automation Configuration - importing APS package, creating the APS application instance, license types, add-on types, resource types, service templates
    • Business Automation Configuration - creating service plans for selling CSP services, customizing Online Store and Control Panel for subdomain, publishing service plans in the Online Store
    • Automated OSA Configuration - preparing OSA to sell CSP services

    Module 4: Troubleshooting CSP Services

    • Troubleshooting - identifying and resolving potential issues, recommended troubleshooting methods

Automation – Expert Level

Training Options

  1. Business Automation Advanced AdministrationOnsite training, 24 hours, up to 7 users
    Online training, 12 hours, up to 12 users

    Course materials: Student’s Guide

    Summary: You’ll learn to plan, implement, administer, and support your Odin Service Automation (OSA) environment. After attending this course, you will be able to maintain the system using both the graphic user interface and special command line tools designed for IT/admin/support personnel. In addition, you will be able to identify the structure of the system, its database structure, configuration files, and log files. Finally, you will be able to perform advanced troubleshooting within the platform.

    Training is meant for: Hosting service provider and reseller staff responsible for system and business administration, accounting, partner management, support, system maintenance and troubleshooting based on the Business Automation solution.

    Module 1: System Components

    • Advanced concepts of Business Automation installation and initial setup.
    • Post-installation configuration instructions.
    • Integrating Business Automation with Operations Automation and external products.
    • Review of the system components – application, database, and online store servers.
    • Introduction to the management platform, Stellart.
    • Overview of the Business Automation business logic.

    Module 2: System Management

    • Deep analysis of the Business Automation components – application, database, and online store server.
    • Review of the Business Automation authorization and mechanisms.
    • Configuring and managing Business Automation containers – startup, configuration files, custom configuration.
    • Review reporting facilities of Business Automation – reporting mechanism, problems reports and logging.
    • Best practices of working with Business Automation logs – structure and content, configuring log level, processing logs using available diagnostic tools.
    • Monitoring Business Automation application server via Zabbix.
    • Database management tools, backup and restore.
    • Deep review of the online store – file structure, configuration files and logs.
    • Creating proxy online store.
    • Setting up and operating the online store via Smarty template engine.
    • Best practices of troubleshooting problems in Business Automation – classification of issues and resolution methods.

    Module 3: Order Processing

    • Deep analysis of the order flow – transitions, transition chains, and conditional transitions.
    • Using notifications in the order flow.
    • Customization of order flow.
    • Advanced aspects of fraud screening.
    • Analyzing order status and identifying of orders requiring attention.
    • Identifying and resolving problems with order processing.

    Module 4: Payment Processing

    • Review of Business Automation e-commerce components – payment systems, gateways, and methods.
    • Creating custom payment method in Business Automation.
    • Deep analysis of the payment processing workflow.
    • Specifics of processing payments through the credit card with and without 3D Secure.
    • Specifics of the redirect payment methods processing.
    • Define refund processing – standalone refund vs. refund by previous transaction.
    • Identifying and troubleshooting problems with payments in Business Automation.

    Module 5: Service Provisioning

    • Identifying provisioning items.
    • Deep review of service gates mechanism.
    • Analyzing service provisioning process – submitting events and processing callback events.
    • Defining specifics of processing different types of services – Operations Automation-based services, domains, and SSL certificates.
    • Identifying and resolving problems with processing domain orders.
    • Using the Domain Conflict Resolver to troubleshoot problems with processing domain orders.

    Module 6: Billing Process

    • Deep review of the Daily Billing Process – handlers and actions, resource usage billing, etc.
    • Billing customer subscriptions – proration rules, billing day calculation and moving statement day.
    • Advanced billing configuration, including consolidated invoicing.
    • Maintaining and resolving problems with the Daily Billing Process.

    Prerequisites

    • Same as "Operations Automation Advanced Admin" course.
  2. Operations Automation Advanced AdministrationOnsite training, 24 hours, up to 7 users
    Online training, 12 hours, up to 12 users

    Course materials: Student’s Guide

    Summary: You’ll learn more about the Operations Automation part of your Odin Service Automation (OSA) solution. After attending this course, you will be able to maintain the system using both the graphic user interface and special command line tools designed for IT/admin/support personnel. In addition, you will be able to identify Operations Automation core infrastructure, and perform advanced configuration and provisioning activities. Finally, you will be able to perform advanced troubleshooting within the platform.

    Training is meant for: Hosting service provider and reseller staff responsible for system and business administration, partner management, support, system maintenance and troubleshooting based on the Odin Service Automation solution.

    Module 1: System Setup

    • Overview of the Operations Automation system infrastructure – management node, UI server, branding server, DNS servers, etc.
    • Review specifics of Operations Automation deployment on Linux and Windows platforms.
    • Identifying steps of Operations Automation initial deployment and extending through adding service nodes.
    • Updating Operations Automation and OS on system hosts.

    Module 2: Business Logic

    • Introduction to OSA core infrastructure.
    • Overview of management node software components and administration.
    • Operations Automation Agent as the core mechanism of managing service nodes – configuration, processes and services, startup, and logging.
    • Odin Service Automation Unified and service controllers as the core mechanism of the Operations Automation business logic – configuration, processes and services, startup, and logging.
    • Network interconnections in Operations Automation – frontnet and backnet, CORBA communications.
    • Operations Automation system database – configuration and management, basic operations.
    • Task management – dealing with failed tasks, analyzing task log, best practices.
    • Troubleshooting problems with Operations Automation core services and service nodes.

    Module 3: Presentation Logic

    • Review Operations Automation user interface components and services.
    • Identifying specifics of UI implementation on Linux and Windows platforms.
    • Maintaining Operations Automation UI front-end and back-end on Linux and Windows – configuration, processes and services, logging facilities.
    • Analyzing and resolving issues with Operations Automation control panel.

    Module 4: Application Programming Interface (API)

    • Overview of the Operations Automation API implementation based on XML RPC – examples of API requests.
    • Review supported data types.
    • Identify available methods of securing access to API.
    • Executing API methods on Linux and Windows.
    • Identifying API methods for account, subscription, and service user management.
    • Using transactions in API calls.
    • Rescheduling Operations Automation background tasks via API.
    • Identifying API usage scenarios for different provisioning models of domain and hosting services.

    Module 5: Common Infrastructure Services

    • DNS hosting service – Bind and PowerDNS on Linux, MS DNS on Windows, configuration and logging facilities.
    • Troubleshooting problems with DNS service.
    • Privacy Proxy Service – implementation on Linux and Windows, configuration files, processes and services, logging.
    • Troubleshooting the Privacy Proxy service.
    • Reviewing Windows Hosting Infrastructure – Active Directory and the Windows Provisioning Engine.
    • Monitoring Windows-based services provisioning requests for troubleshooting purposes.

    Module 6: System Maintenance

    • System configuration – system properties, Customer Control Panel settings, etc.
    • Maintaining systems security – password validation and expiration policy, system roles.
    • Configuring firewall for the system servers and service nodes.
    • Backup and restore of the Operations Automation system hosts.
    • Monitoring Operations Automation via the Watchdog service – installation, configuration, and logging on Linux and Windows platforms.
    • Best practices on keeping the system in healthy state – monitor tasks and capacities, periodic operations.

    Prerequisites

    You should be familiar with:

    • "Operations Automation Admin" course.
    • "Business Automation Admin" course.
    • Basic knowledge of Linux and Windows.
    • Basic knowledge of Linux and Windows command-line utilities.
    • Principles of networking technologies.
    • Domain Name System.
  3. Plesk AutomationOnsite training, 24 hours, up to 7 users
    Online training, 12 hours, up to 12 users

    Course materials: Student's Guide

    Summary: You’ll learn the advanced skills you need to independently configure, maintain, and effectively monitor the Plesk Automation (PA) infrastructure through best practices and troubleshooting of simple issues.

    Training is meant for: Support engineers and operations staff who are responsible for maintaining and supporting the PA infrastructure. These personnel are required to have a technical background, and they are assumed to already be certified at the PA professional level.

    Module 1: Introduction

    • Plesk Automation Overview

    Module 2: Plesk Automation Deployment

    • Plesk Automation Structure
    • Plesk Automation Installation
    • Service Node Assignment
    • Service Node Role Changing
    • Plesk Automation Deployment in Virtuozzo
    • Updates and Upgrade

    Module 3: Provisioning Concepts

    • Service Templates and Resource Types
    • Subscription Provisioning Flow
    • Hosting Service Provisioning
    • Service Node Customization

    Module 4: Maintenance

    • Maintenance Tasks
    • Command Line Utilities
    • API

    Module 5: Moving to Plesk Automation

    • Transfer overview
    • Transfer scenario for Expand

    Module 6: Reseller Management

    • Reseller Account Configuration
    • Reseller Operations

    Prerequisites:

    • Basic knowledge of Linux/Windows administration
    • Principles of hosting services
    • Principles of networking technologies
    • Principles of database management