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    Odin Cloud University

    Service Automation training and certification

    Odin Cloud University provides knowledge and skills to improve the profitability and efficiency of your business. It’s the fastest way to get up to speed on administering and supporting your Service Automation environment.

Learn Anytime from Anywhere

We know that it can be challenging to find time for learning new products or features – that’s why Odin Cloud University brings partners up to speed on Odin solutions as quickly as possible. With a variety of class structures and schedules to choose from, you’re sure to find an option that matches your preferred learning style and fits into your calendar.

Odin Cloud University (OCU) learning options include comprehensive in-person and online courses through:

  • The Odin Cloud University platform: The Odin learning management system provides access to a wide selection of on-demand online training courses.
  • Customized training courses (in-person or online): Our Odin product experts can provide dedicated trainings that focus on the most important areas for your business.
  • Pre-scheduled training courses (in-person): Choose from regularly scheduled workshops hosted by Odin product experts.
  • Pre-scheduled training courses (online): WebEx courses hosted by Odin product experts can be accessed online from anywhere.

Certification Levels

Just like academic course structures, Odin Cloud University programs are provided in tiered levels
of learning.

Certification Levels

Associate: Level 101 (foundation)

This level targets those who are working with Odin Service Automation in a non-technical role (e.g., in sales, marketing, project management, or finance). By successfully completing training and certification at this level, you will be recognized as having a strong foundation for proficiency in working with Odin Service Automation.

Professional: Level 201 (operational efficiency)

This level builds on your foundational knowledge and serves as the first technical introduction to your Odin Service Automation environment. It focuses on using, configuring, and maintaining the platform through real world scenarios.

Expert: Level 301 (exceptional technical ability)

This intensive level is intended to improve your technical skills, techniques, and strategies. Through completing this level, you will learn to plan, implement, and administer your Odin Service Automation environment, including advanced troubleshooting within the platform.

Certification Benefits

In addition to improving your product efficiency and potential business profitability, you’ll gain other valuable benefits along with your Odin Cloud University (OCU) certification.

  • Advance your career: With OCU certification, you’ll gain industry recognition of your technical knowledge and skills. You’ll also receive use of the OCU certification logos to promote your achievements on your business card, email signature, resume, or LinkedIn profile.
  • Accelerate your business: Reduce your support costs by ensuring your teams have the training they need to administer and support your Odin Service Automation environment. You’ll surpass your competition by being ready to support the latest product versions as soon as they launch.
  • Be the first to know: You’ll learn new features quickly with invitations to product upgrade classes, and you’ll have an inside look at the latest product plans with discounted admission to Odin events (expert-level certification only).