What is Service Automation?

Service Automation has been deployed and configured in hundreds of environments, and is used by 50% of the Top 40 telcos, the largest distributor in the world, as well as many of the world’s largest hosters.

Future-Proof Service Delivery Platform

Service Automation provides a single, centralized management console for managing offer and delivery of cloud services, and supports multiple tiers of service resellers with customizable white-labeled customer facing websites to initiate ordering and provisioning.

Different levels of permissions are exposed through four fully customizable control panels - one for service providers, one for resellers, one for business customers, and one for their employee end-users.

Service Automation provides access to all of the resources inside a service provider’s data center associated with cloud service offerings. Web servers, application servers, mail servers, DNS servers, FTP servers, management servers, and IaaS servers can all be administered and controlled through the Service Automation management panel. Proprietary services can also be easily integrated.

Service Automation delivers an out-of-the-box, customizable storefront that can be linked to an existing website. It includes customer self-enrollment with built-in fraud screening, and can be configured to support custom purchase workflows. Sales-representative-assisted customer enrollment is also supported via the service provider control panel.

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Support Multi-Tiered Service Delivery

Service Automation enables more than just a great app store, it also enables easy resale of SaaS, IaaS, PaaS and XaaS services and bundles through key channels. Easily on-board and support multiple tiers of resellers with intuitive, self-service panels provisioned through Service Automation.

Access Services through Automated, Dynamic Control Panels

Service Automation serves the full range of users when delivering cloud services with role-based, self-service control panels. Each panel aggregates and organizes the appropriate services and functions enabled for each user type and their use cases.

Offer a Portfolio of Hosted and Syndicated Services

Thanks to the APS open standard, service providers using Service Automation can integrate and offer SaaS, IaaS, PaaS and XaaS services that they host on-site, alongside syndicated services from other upstream providers, and combine them seamlessly into service bundles customized for their target customers.

Sell Relevant Integrated Service Bundles

For service providers, bundles become a competitive differentiator. No more siloed applications, separate control panels, lack of integration, and multiple logins. Your bundles will be relevant, integrated, accessed via a single sign-on, and centrally managed via a Customer Control Panel.

Deliver the Microsoft Cloud

Service Automation is the only platform integrated with all of Microsoft’s leading cloud solutions. Microsoft and Odin have been partners since 2005, teaming to enable service providers to deliver a broad portfolio of in-demand Microsoft cloud services using Service Automation.