Service Automation Lifecycle Policy

The following information is intended to help Odin Partners to better plan Service Automation administration, operation, and maintenance, and to keep all related systems and components up-to-date.


For Service Automation products (PA), namely Parallels Operations Automation (POA) and Parallels Business Automation (PBA), Parallels will provide software patches and accept technical support requests for (a) the then-current major PA version and the immediately preceding major PA version or (b) the 12 months following each major PA release – whichever is longer.

The major version is defined by the first and second digits in the version number. For example, PBA 5.4 and PBA 4.4 have different major versions, the same way that POA 5.4 and POA 5.3 have different major versions, whereas POA 5.4.1 and POA 5.4.2 have the same major version (POA 5.4).

Below are definitions of key terms used in the Service Automation lifecycle:

General Availability (GA)

This is the period when a new product version may be ordered and fulfilled. During the GA of a new release, some applicable offerings of the previous release will be phased out. During GA, Parallels will provide the following:

  • Releases/patches to implement security fixes, critical bug fixes, and updates
  • Paid support according to Partner support contracts
  • Free self-support services (Knowledge Base articles, Community support)
End of Life (EOL)

The EOL is the date when technical support and product downloads are no longer available. Technical support is limited to information contained in the Parallels Knowledge Base and Support Forums. If the issues cannot be corrected through these methods, then an upgrade or migration to the latest version is recommended.

Effective on the EOL date, the following will no longer be available:

  • Support of the affected releases by the Odin Support Team
  • Product updates for the affected releases
  • Future integrations of the affected releases with any Odin products

Service Automation Lifecycle Policy

  • Each major version will be fully supported for a period of at least 12 months after its release.
  • In order to ensure stable operation, it is recommended that you have the latest update/patch installed for your major version, e.g., the latest 5.4.x version in the POA 5.4 series, the latest 5.3.x in the POA 5.3 series, or the latest 5.1.x version in the PBA 5.1 series.
  • Support for a particular instance is also dependent on using the currently supported integrated components. This policy is described in the relevant section below.
  • Even for unsupported instances, Parallels will continue to accept technical support requests related to upgrading to a supported version or environment.

Service Automation Lifecycle

The table below describes when specific versions of Service Automation were released and when patches/support will no longer be available. If you are affected by one of the below dates, customers are encouraged to upgrade to a supported Service Automation version.

ProductSupport StatusRelease DateEOL and End of Support Date
Parallels Operations Automation (POA) 5.5 Supported July 26, 2013 The date of PA 6.1 release, but not earlier than July 26, 2014
Parallels Business Automation (PBA) 5.5 Supported July 26, 2013 The date of PA 6.1 release, but not earlier than July 26, 2014
Parallels Operations Automation (POA) 5.4 Supported May 12, 2012 The date of POA 6.0 release
Parallels Business Automation (PBA) 5.4 Supported May 15, 2012 The date of PBA 6.0 release
Parallels Operations Automation (POA) 5.3 Not Supported November 8, 2011 July 26, 2013 (at the time of POA 5.5 release)
Parallels Business Automation (PBA) 5.1 Not Supported July 27, 2011 July 26, 2013 (at the time of PBA 5.5 release)
Parallels Operations Automation (POA) 5.2 and Older Not Supported   May 12, 2012 (at the time of POA 5.4 release)
Parallels Business Automation (PBA) 5.0 and Older Not Supported   May 15, 2012 (at the time of PBA 5.4 release)

          Indicates the recommended Service Automation version

Related Components Lifecycle

Service Automation integrates with several related components – some developed by Parallels and some by third parties. The Knowledge Base article below will help you determine the support status and lifecycle of many related components:

Additional Resources
  • Your Support Code
  • Maintenance and Updates
  • Support Policies
  • Odin Support Exchange